^ why is this woman smiling ? Olga Roche has resigned as DCF’s boss

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The big news this morning in Boston is that DCF Commissioner Olga Roche has resigned.

This was a certainty, once House Speaker DeLeo demanded it. Yesterday he did just that, at a press conference at which he angrily insisted that she go. The deaths of two more children in DCF (Department of families and Children) oversight had nothing to do with DCF budget cuts, said DeLeo.

State Senate President Therese Murray joined DeLeo’s call.

The failures at DCF have become all too tragic and known to all. We at Here and Sphere have called for the entire DCF system to be re-configured and upgraded. DCF’s methods are out of date, its technology 20 years behind the times at least, its staff communication hit or miss, its management slow to act. All of this can be changed, renovated, transformed. Can be and must be. 100 million in DCF budget cuts must be restored. The mandated case load limit for social workers must be enforced.

The resignation of Olga Roche will achieve none of that. Who will now run the agency ? No one with any career prospects would dare to say yes.

Some blame Governor Patrick for the failures of DCF and, in particular, for not firing Olga Roche sooner. I don’t agree with them. Governor Patrick knew well that firing Olga Roche would do nothing to make DCF a more responsive agency. The governor’s best course was, and still is, to set in motion a comprehensive review of DCF practices, recommend big changes, and then implement them.

The media are full of reports that DCF staff missed meetings with parents, misplaced faxes — faxes, in the age of twitter ! — missed communication, sloppy oversight. All true. But let’s remember that the families that DCF monitors are highly dysfunctional : drug abusers, neglecting their children, homes filthy; a mother who usually does not work and probably can’t, who lacks basic skills and isn’t attuned to keeping appointments or making them. It’s terribly difficult to get things done for, with, or by way of people in this state of advanced social crisis. A very high degree of pro-active social work is needed, backed up by very pro-active supervision.

Try doing it sometime.

Olga Roche has left the job even as I write. Her leaving satisfies the political imperatives, but it will, by itself, change absolutely nothing. It may even deceive the public into thinking that it was all Roche’s fault and things will now be much better. This would be a big mistake.

*** UPDATE : today Governor Patrick named Erin Deveney, a veteran manager at the RMV, to be interim head of DCF ***

The other big news concerns the Boston area casino license. Until recently, I felt quite certain that Steve Wynn’s Everett plan would easily beat out Mohegan Sun’s Revere project. Now I’m not so sure. The land upon which Wynn wants to build is owned, it seems, by at least one person with a criminal past, and, as it was once a Monsanto chemical Company facility, is filled with extremely toxic waste. The waste can be cleaned; the criminals, not so easy.

The named criminal, one Lightbody, says that he sold his interest in the Monsanto site long ago; but the Boston Globe reports that one of the present owners refuses to sear an affidavit that no current interest is owned by a person with a criminal record. the same Boston Globe report quotes Lightbody as having ownership of a nearby — and quite infamous — strip club “wrapped up tight.”

It’s all quite seedy, and given the public perception of casinos as havens of criminal money, it cannot be good news for Steve Wynn. Nor is the talk of high-price land purchases by the City of Everett, taxpayer paid.

This the momentum shifts over to Mohegah Sun and the City of Revere. First, the land on which Mohegan sun plans to build is already owned by their Suffolk Downs partner. To my knowledge, it contains no toxic waste. second, the City oF Revere has inked mitigation agreements with many communities (to be fair, so has Steve Wynn), with the prospect of more. The voters of Charlestown and Chelsea strongly support the Revere plan. So, too, does Mayor Walsh, although of late he has bargained for a host-community mitigation agreement rather than the smaller sum due a mere adjoiner. And though Revere’s recent casino vote produced only a 2 to 1 approval, as oppose to the 9 to 1 vote in Everett, Mayor Dan Rizzo has pushed every button available to make Revere’s “Yes” a loud one.

Mayor Carlo deMaria of Everett, no amateur in the pressure push game, has pushed back. Last night the Everett city council voted 10-1 to approve the Mayor’s Lower Broadway urban renewal plan, upon which the Steve Wynn casino projects depend and which includes a $ 35 million purchase of the Monsanto site (then to be resold to Wynn at the same price). Lower Broadway in Everett is a hotch-potch of industrial usages, non-use, blight and ugly. Renewing it to accommodate Wynn’s gleaming-glass, swimming pool and diamond dreams palace would sweep all that blankety-blank away. It’s a strong argument, and last night it won.

For deMaria last night’s vote was a crucial step toward victory. He will need many more, and these will be much, much harder to win. Mohegan sun is definitely in the game. Six months ago, i would not have predicted it.

—- Mike Freedberg / Here and Sphere




^ Commissioner Olga Roche : not to blame for DCF budget cuts and out of date agency practices

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The six major candidates seeking to be our State’s next Governor sure didn’t plan to have the department of families and Children (DCF) as a huge campaign issue, but that’s what it now is. The facts emerging from the DCF’s failed oversight of 5-year old Jeremiah Oliver cry out. Oliver’s social worker missed several mandated visits to his home but put “visit made’ into her case log; and her supervisor confirmed that the visits were made. When Oliver disappeared –months later, he has yet to be found — the failure and cover up left the DCF’s higher-ups nowhere to hide.

Yet are the DCF top guns to blame ? How was the agency;s head, Olga Roche, to know that a social worker and supervisor in the Fitchburg DCF office had falsified logs and failed their jobs ? Roche can’t personally micro-manage every employee in every DCF office. At some point we have to grasp that this DCF failure is structural and to propose serious reform. Nor can we blame Governor Patrick much. His plate has been heaped with major spending fights in transportation and education and with monitoring the contentious casino licensing process as it works through the gaming Commission. Line Departments like DCF and Public welfare, governed by State Law chapter 119, require oversight by the Governor’s secretary of administration and finance; and to my knowledge, no one has suggested that Glen Shor has misfired his oversight of the DCF. Nonetheless, one notes that in his job description as posted on his page at, Shor doesn’t list DCF in his itemization of key responsibilities:

“Glen Shor serves as Secretary of the Executive Office for Administration and Finance. He is responsible for managing state finances, including preparation of the governor’s budget recommendation, development of a state capital budget, managing budgetary activities across state government, and developing long-term fiscal policy. He also oversees the state agencies that provide core administrative services in the Commonwealth, including the collection of state taxes, the administration of IT services and the management of human resources in state government.

“Prior to his appointment as Secretary in January of 2013, Glen Shor served as Executive Director of the Massachusetts Health Insurance Connector Authority. While at the Connector, Shor oversaw the programs, policies, operations and staff of the Commonwealth’s official public health insurance Exchange – a cornerstone of the state’s historic health care reform law of 2006 and the model for health insurance Exchanges nationwide under the landmark federal Patient Protection and Affordable Care Act.”

No one can doubt that collection of taxes and administration of information technology are crucial state governance tasks; or that management of “human resources” — state employees — is a non-stop matter that can make stinky headlines if a day of monitoring goes missing. Still…

…here we are, with a scandal and anecdotal talk of many other missed visits by social workers and slack oversight by DCF managers, and the blame machine is already whipping up pies to the face of DCF’s higher-ups. I find the furor misdirected.


^ DCF failures will surely be discussed at a social workers’ conference at Boston College on February 24th that has Charlie Baker as its featured speaker. (See UPDATE below)

Has anyone bothered to notice that, since 2009, the DC budget has fallen by 100 million dollars ? this, during years when our State’s population of homeless and of families in need has increased mightily.

If we want to make events like the Jeremiah Oliver failures less common, we need to restore the 100 million dollars cut from the DC budget — the Governor’s $ 9.2 million budget increase hardly matters ! The DCF needs to monitor social worker visits not in log books but via the internet; to install check-in software in social workers’ cell phones, so that managers know where they are during work hours; to give DCF managers software and smart phones, fully applicationed, so that case loads can be managed, on an ongoing basis, in real time. We need to reset DCF process so that Olga Roche — or whoever succeeds her as DCF commissioner — has on her schedule an in-person meeting at each DCF area office on a revolving basis, with Roche on the road, like a Circuit Judge making rounds, managing the entire DCF not from an office in a Boston State administration building but from an iPad in a state car serving as her mobile headquarters.

Political campaigns operate that way in this year 2014. Why not State governance ?

It’s more important that Roche have a state car and a driver than that she have a large office in a state building. It’s more effective that she hold monitoring sessions — including questions and answers and monitoring reviews — at each local DCF office than that she await reports coming to her from the managers of those offices. After all, social workers have to visit the children whose cases are theirs to oversee. Why shouldn’t Roche, or her successor, do likewise ? DCF is an agency that operates by visits. This should be its strategy top to bottom, bottom to top.

It will be interesting to hear and read the DCF reform plans that each of the major Governor candidates presents to the voters. If they do present one.

Meanwhile, Commissioner Roche is reportedly slated to receive a $ 10,500.00 pay raise.

—- Mike Freedberg / Here and Sphere

UPDATE 02/17/14 10.30 AM : Charlie Baker, the likely Republican nominee for Governor, has called for Olga Roche’s resignation. Many — but not all — GOP legislators have also made this call. To me it seems a bit premature and quite misdirected; but perhaps Baker will explain.